Client skills qualifications that are required to get a job include:
- Clear communication skills
- Knowledge of the product or service
- Ability to use “Positive Language”
- Acting skills
- Time management skills
- The ability to “read” customers
- Calming presence
- Goal orientation
- Ability to handle surprises
- Persuasion skills
- Closing ability
- Desire to learn
Make sure you include these skills on your resume with examples of why you are good at each area.
Advances in customer service
Each resume should include an achievement section. The Customer Service Achievements section should list all awards received for excellent customer service.
These may include awards such as Employee of the Month or Customer Service Agent of the Year. Sometimes it may be advisable to put some specific certifications in this section, such as “completed professional sales training” or “take on-the-job training course x”.
Customize your resume for specific positions
There are many different customer service positions. Some of them are customer service consultants, customer service assistants, customer service agents, customer service administrators, customer service cashiers, customer service secretaries, customer service consultants, customer service representatives, and customer service managers.
Make sure you customize your resume for your specific role, as the skills and capabilities for each position vary greatly.
Customer service resume format
Resumes of customer service are written in reverse chronological order. This means that your most recent work experience is at the top of your resume and moves down. A customer service resume doesn’t have to be fancy – it does have to be well formatted. Many people provide very simple resumes for customer service positions, which means that a well-formatted resume will stand out.